IPTV Canada
IPTVV (iptvv.ca) handles all customer support through our Help Desk at help.iptvv.ca, not by email. Check the quick answers and FAQ below first: most common questions about setup, logins, and delivery are solved in a few minutes. If you still need help, open a ticket and our team will reply inside your ticket.
Free V12 Player App Issue - Action Required
Movies and TV shows are currently not working on the free V12 MATE player app. Live TV channels work normally. Please use an alternative player such as TiviMate, IBO PLAYER, or HOT Player until we resolve this issue. We will keep you updated once the free app is back to normal. Thank you for your patience. Please note: We provide a free player as a courtesy. The subscription will work on any player. Check Google for setup instructions for the player you choose to use for your subscription.
Before You Contact Us
These quick answers cover the most common IPTV support issues and can save you a ticket entirely.
App not working?
Try another supported player first. Most playback issues come from the app, not your subscription.
Didn’t receive credentials?
Your login details are sent by email after checkout. Check your inbox, spam, junk, and promotions folders, and confirm you used the correct email at checkout.
Need setup help?
Visit our installation guide before opening a ticket. Most devices can be set up in a few steps.
Wrong login details?
Copy and paste your username, password, and portal exactly as sent. Extra spaces and typing errors are the most common cause of failed logins.
Frequently Asked Questions
Please read these answers before opening a support ticket.
I placed an order. When will I receive my subscription?
Your subscription details are sent by email after checkout, and most orders are processed as quickly as possible. Please check your email inbox, spam, junk, and promotions folder.
If you still do not see anything after a reasonable time, open a ticket at our Help Desk and include your order number.
My app is not working. Does that mean my subscription is not working?
Not always. In most cases, the issue comes from the player app and not the subscription itself.
Please try another supported app such as TiviMate, IBO Player, or HOT Player before opening a ticket.
Why do some or all channels show “No Information” in the EPG?
The EPG (Electronic Program Guide) is the on-screen TV schedule inside your player app. EPG data is updated regularly, but some channels do not provide complete guide information.
Most popular channels will display accurate and up-to-date schedules as expected.
If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
If this is your first time setting up IPTV, please allow a few minutes for the EPG to fully download and sync.
Do you provide apps with the subscription?
No. IPTVV provides the IPTV subscription and login credentials.
You can use any compatible player app supported by your device.
Live TV works, but movies or series do not work. What should I do?
Try a different player app first. Some apps have issues with VOD content while live channels continue to work normally.
If there is a known issue, we will post an update on this page.
I entered my login details and it says invalid. Why?
An invalid login almost always means a small typing error. Please double-check the following:
• Username
• Password
• Portal / server URL
Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
• Username
• Password
• Portal / server URL
Make sure everything is entered exactly as provided, with no extra spaces. Copying and pasting is recommended.
Can I use my subscription on more than one device?
Yes, if your plan includes more than one connection. Use only the number of devices included in your package.
Using more devices than your plan allows may cause connection issues.
Where can I find the installation guide?
The Installation Guide page is in the main menu of iptvv.ca.
It includes setup steps for supported devices and apps.
I want faster support. What should I include in my ticket?
The fastest tickets to resolve include all of the following:
• Your order number
• The email used at checkout
• Your device name
• The app you are using
• A short description of the problem
• A screenshot if possible
• Your order number
• The email used at checkout
• Your device name
• The app you are using
• A short description of the problem
• A screenshot if possible
Help Desk Support
The Help Desk is the only way to contact IPTVV; we do not offer email support. If your question is not answered above, open a ticket and include the details below. All replies appear inside your ticket, so please check back there.
- Log in with the same email you used at checkout
- Include your order number
- Mention your device and app name
- Explain the issue clearly
- Add a screenshot if available
Please do not open multiple tickets for the same issue.
Duplicate tickets slow down response time for everyone.
Open a Support Ticket
Support Reminder
For common questions about setup, apps, login details, and delivery, please read the FAQ first. This helps reduce wait times and gets you the answer faster.